Partner with The Onion for Stress-Free IT Management
As your trusted IT partner, our Managed IT Services free you from the daily stress of technical issues and troubleshooting—so you can stay focused on what matters most: growing your business.
Reliable Support, Seamless Operations
Our experienced technicians provide professional support to your end-users, ensuring your systems remain secure, up-to-date, and fully operational. We help your team perform at peak efficiency by keeping your technology running smoothly.
Strategic IT for Long-Term Success
Set your business up for lasting success with our proactive technology road mapping. We manage your entire IT environment using proven techniques, tailored service levels, and measurable performance indicators—so you’re always ahead of the curve.
Services At-a-Glance
- Help Desk Support
- End User Onboarding
- Inventory Management
- Device Configuration
- Emergency Location Response Management
Empowering Users Through Hands-On Training & Expert Support
END USER ONBOARDING
Our team goes beyond technical installations—we empower users with the knowledge and confidence to make the most of their tools. Whether it’s guiding a new employee through the basics of using their phone or providing personalized training on our ticketing system, we ensure every user feels supported from day one.
We specialize in Cisco VoIP phone installation, offering end-to-end service that includes setup, user training, and ongoing maintenance. Our goal is to make technology intuitive and accessible, so your team can stay connected and productive without the hassle.
From onboarding to troubleshooting, we’re here to make sure every user interaction with technology is smooth, informed, and stress-free.
Smart Inventory Management and Responsible Device Disposal
Device Inventory Management
Behind the scenes, our team ensures that your communication infrastructure remains uninterrupted and efficient. We proactively monitor Cisco VoIP phone inventory levels, placing timely orders to prevent shortages and keep your operations running smoothly.
When devices reach the end of their lifecycle or become irreparable, we handle their disposal with care and compliance. Broken equipment is securely sent to our clients for proper disposal, ensuring environmental responsibility and adherence to city protocols.
It’s all part of our commitment to maintaining a reliable, sustainable, and forward-thinking IT environment.
Precision Configuration and Adaptive Device Management
device configuration
Our team ensures every Cisco VoIP phone is configured and tested with meticulous attention to detail, guaranteeing seamless performance from the moment it's deployed. We don’t just install—we verify functionality, optimize settings, and ensure each device is ready to support your communication needs.
As your business evolves, so do your technology requirements. We adapt quickly, making configuration changes to devices as needed to align with shifting workflows, user preferences, or infrastructure updates. This flexibility ensures your systems stay responsive, efficient, and tailored to your operational goals.
Emergency Response Management: Precision That Protects.
emergency location response management
Our team ensures your Cisco Emergency Response Location (ERL) infrastructure is always up-to-date, reliable, and compliant—supporting swift emergency response and safeguarding your personnel.
We assign ERLs to new or modified switch ports and create new ERLs as needed, ensuring every endpoint is properly mapped and traceable. Our experts regularly export Automatic Location Identification (ALI) data and submit it to your service provider, maintaining compliance and readiness.
To keep your system clean and efficient, we audit the unallocated phones list, update phone numbers, and manage personnel changes—adding new onsite staff and removing outdated entries. We also track IP subnets to ensure every subnet is accounted for and integrated into your emergency response framework.
This is more than just configuration—it’s a comprehensive data management service that supports safety, accountability, and operational excellence.
